TERMS & CONDITIONS

 

This page and the documents referred to on it tell you the terms and conditions on which we supply any of our goods listed on our website www.lepetitsanctuary.com (the “Website”) to you. Please read these Terms and Conditions carefully before you order any Product(s). Please note that by ordering any products from the website, you are agreeing to be bound by these Terms and Conditions

General Information

www.lepetitsanctuary.com is the trading name of Le Petit Sanctuary. Our office address is Le Petit Sanctuary, April Cottage, Shoreditch, Taunton, Somerset TA3 7BL

References here to “Le Petit Sanctuary” “I”, “we”, “us”, “our” are references to Le Petit Sanctuary. References to “Customer”, “you”, “yours” are references to the customer placing an order under the Website. A reference to “Product(s)” means product(s) ordered by you from the Website.

  1. Liability to You

The total liability of Le Petit Sanctuary for any claim arising out of any order placed by way of the Website, whatever the nature of the claim, shall not exceed the price of the Product(s) supplied by us to the Customer plus any postage charges incurred, but this limitation of liability does not apply to the extent it is illegal or it is contrary to a provision in any statute, for us to exclude our liability in whole or in part.

Le Petit Sanctuary cannot accept any liability for a failure to comply with specific instructions on the Website or in any brochure (“Brochure”) issued by Le Petit Sanctuary. Customers’ statutory rights are not affected by this statement.

  1. Your status

By placing an order through the Website, you warrant and represent to us that you are legally capable of entering into a binding contract on behalf of the person placing the order and, if you are an individual placing the order yourself, that you at least 18 years old.

  1. Trade Descriptions Act

We make every effort to ensure that our goods are portrayed accurately on the Website but some variations may occur.

  1. What happens when you place an order

When you place an order through the Website, we will send you a confirmation email. This does not mean that your order has been accepted, only that you have made an offer to buy something from us. The offer requires to be accepted by us and this will occur on dispatch by us of the Product(s) and so a contract (“Contract”) between us only exists when we dispatch the Product(s) and send you an invoice which will be included in the package. This confirmation is called a “Dispatch Confirmation” for the purposes of these terms and conditions.

The Contract will relate only to those Product(s) whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until the dispatch of such Product(s) has been confirmed in a separate Dispatch Confirmation.

Payment via PAYPAL and WOOPAYMENTS will be processed and authorised when you place the order on the Website.

  1. Your right to cancel as a consumer

If you are contracting as a consumer, you are entitled to a specific cooling-off period by law and therefore you may cancel a Contract at any time within seven working days, beginning on the day after you received the Product(s) from us. In this case, you will receive a full refund of the price paid for the Product(s) in accordance with our refunds policy.

To cancel a Contract in this way, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them and at your own cost and risk. You have a legal obligation to take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

  1. Prices

All prices quoted on the Website exclude delivery costs. Prices are as quoted on the Website but are liable to change. Any changes will be confirmed to you at the time of ordering. While we check carefully to make sure the right price is shown, if a price shown is an obvious error (and would have reasonably been recognised by you as a mis-pricing), then we are not liable to sell you the Product(s) at that price. Please check with us and we will verify the correct price.

  1. Risk, title and availability

The Product(s) will be at your risk from the time of delivery. Ownership of the Product(s) will only pass to you when we receive full payment of all sums due in respect of the Product(s), including delivery charges.

Al items are subject to availability. We will tell you as soon as possible if the Product(s) you want are not available. We will also tell you if or when we can get it for you.

  1. Privacy Policy

Please read our Privacy Policy which explains our use of information you provide and our privacy practices.

  1. Security

We do not have access to or store your credit card details as your payment will be made via PAYPAL and WOOPAYMENTS. The PAYPAL and WOOPAYMENTS payment processing facilities are placed inside a secure SSL system.  We will retain your personal details (name, address, email, telephone number) if they are provided by you, but will only contact you if you indicate you are happy for us to do so. We will not share your information with any outside parties without your full consent.

  1. Written communication and notices

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

All notices given by you must be given to Le Petit Sanctuary, April Cottage, Shoreditch, Taunton, Somerset TA3 7BL or electronically to donna@lepetitsanctuary.com. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on the Website, 24 hours after an email is sent, or two days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the Customer or addressee.

  1. Transfer of rights

The Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

  1. Force Majeure (events outside our control)

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a Contact that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (a) strikes, lock-outs or other industrial action; (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; and (e) impossibility of the use of public or private telecommunication networks.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

  1. Our right to vary these Terms and conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business and our goods, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

You will be subject to the policies and terms and conditions in force at the time that you order Product(s) from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case, it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation. In the latter case, we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Product(s).

  1. Entire Agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supercede any prior agreement, understanding or arrangement between us, whether oral and in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in communications between us prior to such Contract except as expressly stated in these terms and conditions.

  1. Jurisdiction and Law

The Website, its content and any contract brought about through use of the Website will be governed by English law and the English courts shall have jurisdiction.

  1. Export Restrictions

Currently we can only deliver our Goods within the UK

  1. Third Party Links

We are not responsible for the content of any website pages or any other websites linked to or from the Website.

  1. However, in all other circumstances we shall not be liable for any damages whatever, including but without limitation to, loss of or damage to property, damages for loss of use, data or profits, arising out of the use or performance of the Website, the provision of or failure to provide services, or for any information obtained through the Website, or otherwise arising out of the use of the Website or interactions betweens users of the Website (whether online or offline), whether based on contract, tort (including negligence), or otherwise, without limitation, even if we have been advised of the possibility of damage.

We are not responsible to a Customer for indirect losses which happen as a side effect of the main loss or damage (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether cause by tort (including negligence), breach of contract or otherwise.

General Information

This site is owned and operated by Le Petit Sanctuary. Your privacy on the Internet is of great importance to us.

Through the use of this site we will gather certain types of information about you as a customer, and we feel that you should be fully aware of what information this is and how we use it. We ask that you review this policy to understand the measure we take to ensure your privacy.